Policies

Shipping Policy

• Custom Orders:  10 to 15 business days for production and delivery.

• Standard Orders: Orders are typically delivered within 4 to 7 business days.

• Urgent Orders: Available upon request for an additional fee of 200 EGP. Delivery within 7 to 10 business days.

Return Policy

• Returns must be requested within 48 hours of receiving your order.

• Custom orders are non-returnable, unless the item is defective or damaged.

• A shipping fee will apply to all returns.

Exchange Policy

• Custom items are not eligible for exchange unless there is a defect in the product.

• Standard orders are eligible for exchange if requested within 48 hours of delivery.

Cancellation Policy

• Custom orders are subject to a 50% cancellation fee once production has begun.

Important Notes

• Any photos or texts submitted with your order will be used exactly as provided.

• Please ensure that uploaded images are of high quality, as low-resolution files will affect the final result, especially in custom scrapbooks.